Our client, a highly successful industrial company with global reach is looking for a motivated leader to step into the position of Customer Service Manager in their Canadian headquarters located in Edmonton, Alberta. This position requires your bench strength for efficiently managing the operations and delivery of three core customer service driven areas: inside sales, bids/quotations, and projects. Your competencies for leading and building people, critical thinking, strategically executing plans, creating processes and communicating effectively are key to your ability to be successful and move into progressive leadership roles.
FIT You recognize that you play a pivotal leadership role in this company; one that requires your talent for critical thinking, problem solving and communication. You possess a rare profile – you are nimble, proactive, people oriented, outcome focused, ambitious, confident, creative and highly organized. You aren’t afraid to make decisions and you need to work in an environment that allows you to work autonomously and develop mutually respectful relationships with peers and direct reports. Your active leadership style is evident by the high performing teams you have built. You have a knack for recognizing talent and coaching for success. You take in information quickly and demonstrate exemplary service delivery. You act as a product and service champion, having the ability to learn and understand industrial related/technical products quickly. You have a talent for managing budgets, performing cost analysis and work with a variety of software. Lastly, you like transparent and respectful environments that are employee focused,act with a sense of interdependency, and who appreciate your sense of humour.
RESPONSIBILITIES As the Customer Service Manager you will be responsible for the delivery of professional, quality, customer-centric services. Your experience in building teams and intuitive sense of people has aided in your ability to co-develop performance plans with your direct reports that create exemplary outcomes and set them up for success. You are actively involved in overseeing and making decisions regarding Requests for Quotations, ensuring competitive pricing and delivery are attainable. You are diligent in ensuring that your team has the interpersonal skills necessary to communicate and work with customers in attaining and fulfilling orders and garnering referrals, are adequately resourced, and possess the products/services knowledge required to confidently speak about them.
REQUIREMENTS You possess a Degree or Diploma and 5 years’ experience in managing people in a positions that have garnered you experience in inside/sales, growth strategies, distribution channel management, account development, and business planning. Having a strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques will greatly elevate you in this competition. Solid negotiation, conflict resolution, and people management skills are a must, along with an excellent ability to communicate (written and oral) effectively and maneuver in Microsoft Office Suite.
COMPENSATION An excellent six figure compensation package is offered, including a comprehensive benefits offering that includes a matching RRSP, health spending account, and other perks. Please note that some travel may be required.
INTERESTED? If so, please send your cover letter and resume, in confidence to Cindy Nicholls Smith, Principal, by using the application process provided to you on this site or sending it directly to cindy@avidexec.com. All information provided is kept in the strictest of confidence, in keeping with all applicable laws and standards.
Please Note: Strong consideration will be given to those candidates who currently reside the Edmonton area, possessing Canadian residency or citizenship. Due to the response volume, only those candidates who “fit” the requirements of our client will be contacted. We thank you in advance for your submission. If not contacted for this job, you may be in the future about an equally exciting opportunity.
Not interested in this position but ready to commence your career exploration? Avid Exec is committed to working with candidates who have a desire to move towards positions that offer a better fit and better rewards – creating a return on investment for the company and themselves. For consideration, please submit your resume now.
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